Please inspect all deliveries promptly. You must notify us within 3 days (72 hours) of receipt, if any items were missing or damaged during shipping.
To return products, please e-mail or call customer service within 30 days of
purchase date to obtain an RMA (Return Merchandise Authorization) number. Products must be returned in the original boxes in “like-new” condition
with all documentation and components.
Products returned after the 30 day
policy will be subject to re-stocking fees.
Please note: Returns sent without a valid RMA number
will be returned to sender.
The RMA will be faxed or e-mailed to you. Please fold the
form and place it inside a clear plastic bag so that the shipping address is visible. Securely tape this to the outside of the shipping box. The customer is responsible for the return shipment arriving safely &
undamaged at Pac-Supply. We will accept no responsibility or issue credit for
products damaged during return shipping.
If you feel that you have received the wrong product, please
contact customer service within 72 hours of receiving your package.
Credits usually take 7-10 business days from the time we receive
your returned items.
See our quantity discounts on replacement keys!
The pricing seen online is the discounted "web price". Phone orders are charged a 20% handling charge.